Telephone Support

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Phone support, the ability to talk with a genuine person when problems arise, can make all the difference in retaining current customers and attracting new business.

Our friendly, North American phone support staff will make that difference for you.

Each outsourced support client receives their own DID or telephone number and a free IVR so your clients are greeted when they call.  The call is then routed to one of our support agents and they provide branded support by answering the phone under your company name.

The Importance of Branded Telephone Support

Trust is built between you and your clients when you are able to address their concerns and remedy any problem they may have.  Support directly from your company will reflect positively on your organization.

Branded phone support gives your clients an easy way to get the help they need, fast. Our team of hosting experts provide phone support for your hosting company 24/7.

Outsourced Telephone Support Pricing

Minutes

Base Pricing

Minutes

$0.75 per minute $0.80 per minute for overage

2000 minutes +

Please call for pricing

Phone support without a tier 1 support contract is billed at a flat rate of $0.75 per minute. Please contact us to inquire about volume discounts.

Benefits of Outsourced Phone Support

When you trust SP.CM Network with your telephone support, you gain many benefits. Not only do you avoid the high cost of creating and staffing an in-house support team, but you also gain access to a team of experts in the hosting industry.

Our team will free up your time, so that you can concentrate on the core of your business. Since our team is based in North American, you don’t have to worry about any type of language barrier and you know each support request will be handled with the utmost care. SP.CM Network allows you to save time, money and avoid stress. More importantly, you can concentrate on growing your business, while we provide the best support in the business.

We know you have a choice when it comes to the company you trust with your phone support. When you choose SP.CM, you gain access to a fully North American staff with years of experience in the hosting industry. Our professional staff is made up of the top hosting experts and they all speak English fluently.