Outsourced Hosting Support Services
Only looking for specific web hosting support solutions? Build your own support package here to suit your specific needs. You may pre-purchase blocks of tickets, chats and/or phone minutes to receive discounted rates. Each month your account renews at the package price for the number of incidents in your support block. Your hosting support overage is then billed at standard rates and you are invoiced at the start of the next month for any overages the previous month. This method is used for all three types of outsourced web hosting support to include helpdesk support, telephone support, and live chat hosting support.
The foundation of our outsourced support services is our technical support provided via helpdesk. Our technicians take on the burden of supporting your customers, freeing up your time for other tasks. This allows you and your team to focus on sales, marketing, and building our hosting company while we work hand in hand with your clients. All of our technicians are trained Linux Experts and we’re capable of handling simple issues (can you send me my welcome letter) all the way up to some of the most difficult tasks (can you restore my site or perl module installation). It’s up to you just how much control you allow. For some clients we have full SSH access and we support their web hosting clients regardless of the technical requirement. However, others choose to restrict access and we work with their clients to provide first level triage and customer service.
SP.CM Network offers Outsourced Hosting Support Solutions. We provide outsourced hosting support and specialize in hosting support for web hosting companies that require Helpdesk Support, Telephone Support Services or want to Outsource Chat Support.
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