Use our call centers as your own mobile secretary.

 

SP.CM call centers can filter incoming calls so you don’t have to deal with unnecessary headaches.

Your customers will be streamlined and dealt with appropriately.

 

 

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Our call center services were created with your organization in mind.  Running a business is made easier when you have a staff of support agents eager to assist customers in lieu of your presence.

We have call centers in place to support the personal customer service of your company.  Our English speaking, North American based staff is eager to represent what your organization has to offer.

We have spent years culminating the best online practices and programs.  Tried, tested, and true – we can offer the best services that will be necessary for building and maintaining your business.  Our hard earned skills and expertise will be a positive reflection on you.

The level of superior customer care that we have provided over the years is what built our business and gave us an edge over our competitors. We have always been committed to offering our clients nothing less than excellence in everything we do. At SP.CM, we spend twice the amount of time as the industry average on training our team. We have the skills and experience your company needs to climb the ladder to success. Want to know more? Click on the links below to see what we can do for you. Call center solutions are our Specialty!

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[su_spoiler title=”After Sale“]Assuming that every customer is thrilled with your product is not so smart. Do your homework. Find out what they really think![/su_spoiler]

[su_spoiler title=”Appointment Services“]At your service! From medical offices to hair salons, we’ll keep your calendar packed. No shows? No problem! We place reminder calls, too![/su_spoiler]

[su_spoiler title=”Customer Service“]Improve client satisfaction and give your sales team a leg up on future revenue. With CRM optimization services, the sky’s the limit.[/su_spoiler]

[su_spoiler title=”Help Desk“]Things run smoothly with the first few, but before you know it, there are 300 people in your queue! What’s a business to do?[/su_spoiler]

[su_spoiler title=”Hotlines“]From workplace dilemmas to personal issues to consumer support, our operators always have a hot line on the services your business needs to succeed.[/su_spoiler]

[su_spoiler title=”Inbound“]Live-voice operators make clients happy, and happy clients are the secret to success. We make your business our business.[/su_spoiler]

[su_spoiler title=”Internet“]Chat us up about what our online communications support can do for your business.[/su_spoiler]

[su_spoiler title=”Order Taking“]Sure, you could use an automated system to manage order placement. But we know that nothing says customer service like talking to a real person.[/su_spoiler]

[su_spoiler title=”Outbound“]To clean or not to clean, that is the question. The answer is usually “no way!” It’s a good thing database maintenance is our specialty![/su_spoiler]

[su_spoiler title=”Registration“]So many calls, so little time! Coordinating a conference or event is hard work. Stress a little less with SP.CM on your team.[/su_spoiler]

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Our 24/7 live-voice answering and customer support solutions
will have your customers singing a happy tune.

Backed by agents who professionally represent your company and your image, we tirelessly work 24 hours a day so that your business is always open, even if your doors are closed. No matter what type of office you run, from a busy physician to a commercial contractor, we have the support you are looking for. Some of our solutions include event registration, appointment setting and reminder calls, bilingual services, customer satisfaction surveys, telemarketing, and so much more. With SP.CM, you can trust that your brand will be represented by the industry’s finest, and that every caller will receive the premium care they deserve. Here are a few of the features we offer that we believe are the keys to a thriving establishment.

[su_row][su_column size=”1/3″][su_service icon=”icon: users” icon_color=”#0c1f6c” size=”40″ title=”Dedicated Agents“]Would you prefer a special group of operators, answering calls solely for your company? SP.CM invites clients to be a part of the dedicated agents’ training process. The more we know, the faster you grow.[/su_service]

[/su_column][su_column size=”1/3″][su_service icon=”icon: picture-o” icon_color=”#0c1f6c” size=”40″ title=”Customized“]We work with you to design a service that meets your needs. Is there a specific greeting that our operators should use? Do you have established protocols that you would like our agents to follow?[/su_service]

[/su_column][su_column size=”1/3″] [su_service icon=”icon: money” icon_color=”#0c1f6c” size=”40″ title=”Affordability“]We know that the typical small business works with a limited budget. That’s why our services are always affordable. Pay only for what you use. No equipment to buy or install, and no hidden fees.[/su_service][/su_column][/su_row]

[su_row][su_column size=”1/3″] [su_service icon=”icon: crosshairs” icon_color=”#0c1f6c” size=”40″ title=”Lead generation“]Did you know that 80% of leads are never followed up by in-house sales teams? 80%. Sounds kind of crazy, right? We offer telemarketing and telesales strategies to keep business rolling in.[/su_service]

[/su_column][su_column size=”1/3″] [su_service icon=”icon: star” icon_color=”#0c1f6c” size=”40″ title=”Your brand“]When customers see your logo, they identify with the high caliber service they received in the past, and expect to receive again. SP.CM wants to exemplify your brand perfectly in every call.[/su_service]

[/su_column][su_column size=”1/3″] [su_service icon=”icon: phone-square” icon_color=”#0c1f6c” size=”40″ title=”Always prompt“]34% of customers who hang up will not call back. If you are losing calls, you are potentially losing 1/3 of your business! Lucky for you our agents are dedicated to answering every phone call in 3 rings or less.[/su_service]

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Comprehensive, nationwide call center services.
You’ll wonder how you ever managed without us!

We think SP.CM is the obvious choice for your outsourcing needs. Here are a few reasons why. We make voicemail seem like it was invented in the dark ages! We can do everything from order processing, to market research, to help desk services. Our technology is always cutting-edge, and we are able to integrate seamlessly into whatever pre-existing software you have. We have the tools, and we make them work for you. Not only that, but our pricing schedules are competitive. You will never have any “surprises” on your bill. No random fees or surcharges. With our professionalism and can-do attitude, our invoice will be one check your business won’t mind writing every month. Whether you are local, national, or international, we have you covered.

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[su_column size=”1/2″]Born in the U.S.A.

SP.CM has its humble roots just outside of Philadelphia, Pennsylvania. Our business has changed, but one thing remains the same: all of your calls will always be answered by a native English speaker, guaranteed.

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[su_column size=”1/2″]24/7 live coverage

You never know when your customers may need you. Emergencies come up, product issues arise, and problems may come in at all hours of the day or night. With SP.CM on your side, your business is always open.

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[su_column size=”1/2″]Quality control

We take our work seriously and we take pride in the services we provide. Our customer service monitors check over 2,000 calls per month, and 35% of an agent’s pay is tied to performance.

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[su_column size=”1/2″]Free trial

Did you ever hear that saying, there’s no such thing as a free lunch? In most cases that might be true – but not with SP.CM! We are so convinced you will love our service that we offer a 2-week free trial. No tricks, no catches.

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There is no more valuable resource
for your growing company than SP.CM.

When it comes to your business, you want the best. Look no further. You found it.

Whether you are well established or you are a budding small business, SP.CM can help. Sure we have customer service down to a science, but we can assist you with innumerable other tasks like inbound sales, order taking, appointment setting, and so much more. Our call center services and solutions can support any business in any industry.

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  • We understand your business
  • Handle simple to complex accounts
  • Message taking and more
  • Support for medical offices
  • Appointment setting available
  • Try us for free
  • Industry experts

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Want to learn more?

[su_button url=”http://sp.cm/support” style=”3d” background=”#ffd10f” color=”#0c0303″ wide=”yes” center=”yes” icon=”icon: exclamation-circle” icon_color=”#ef7777″ text_shadow=”1px 1px 1px #000000″]See Our Pricing[/su_button]

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[su_button url=”http://sp.cm/telephone-answering-services” style=”flat” background=”#ffd10f” color=”#0c0303″ size=”4″ wide=”yes” center=”yes” radius=”round” icon=”icon: check-square” icon_color=”#2c0f0f” text_shadow=”1px 1px 1px #000000″]Phone Answering Services[/su_button] [su_button url=”http://sp.cm/call-center-services” style=”flat” background=”#ffd10f” color=”#0c0303″ size=”4″ wide=”yes” center=”yes” radius=”round” icon=”icon: check-square” icon_color=”#2c0f0f” text_shadow=”1px 1px 1px #000000″]Call Center Services[/su_button] [su_button url=”http://sp.cm/dedicated-csrs-services” style=”flat” background=”#ffd10f” color=”#0c0303″ size=”4″ wide=”yes” center=”yes” radius=”round” icon=”icon: check-square” icon_color=”#2c0f0f” text_shadow=”1px 1px 1px #000000″]Dedicated CSR Services[/su_button]

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SALES. CUSTOMER SERVICE. YOUR BUSINESS’ BEST FRIEND!