What makes an exceptional outsourcing provider?

virtual receptionist

What makes SP.CM Network Answering Service the right outsourcing choice to trust your business with?

If you run a business you understand that call center support can be a great asset.  Your clients are just as instrumental to your business as you are to ours so we want to keep them happy.  67% of customers get frustrated with automated telephone services and hang up if they can’t speak to  a real person.  In training procedures we emphasize the philosophy that every phone call is an opportunity to increase revenue.

At SP.CM we work diligently to stand out from the crowd by offering specialty answering services that give your brand an extra element of professionalism  and expertise.

 

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It’s important for small businesses to minimize costs and maximize revenue. That’s why with our call center services, you pay for only what you use. We don’t mislead our clients, and we don’t invent unnecessary charges. No surprises, and no hidden fees.

How Affordable is SP.CM?

It Starts with Great pricing With pricing based on call volume, you will always know where you stand with SP.CM.
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Considerate, prompt service. That is what SP.CM offers. We answer every telephone call with a smile, and we pride ourselves on supreme customer care. We’ll give your clients as much care and attention as you would if you were answering the phone yourself.

 

Experience

Training For The Customer Service Olympics Outstanding operator training sets our US based service apart from the competition.
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Timing is everything. Missed phone calls equal lost revenue. That’s why your inbound calls will be answered in 3 rings or less – 16% higher than the industry average. In fact, over 72% of the calls we receive are answered before the first ring!

Why Prompt?

Being. On. Hold. Stinks. These days, who has time to waste? Partner with SNAS and make hold-time ancient history.
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Our customer service team is continuously checking for call quality and operator efficiency. 35% of an agent’s pay is tied to performance. And that’s not all. Our service is proactive, not reactive. We regularly review accounts and make improvements whenever possible.

Why Evaluate?

We Evaluate Everything. All Day. At SNAS, our quality control guarantees the very best service.
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Other call centers may offer standard service packages that they expect their clients to fit. We believe it is our job to fit you. Our answering services are always tailored to the specific needs of your business. If you can dream it, we can do it.

Why Custom?

Always Custom Cookie Cutters. You don’t run a cookie-cutter business, so why should your answering service?
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Our call center is ISO 27001 certified and PCI compliant. With SNAS, your information is always protected. Staff is not permitted to have cell phones or writing materials at their stations, and we also have multiple backup in case of power failure. Your calls are safe with us.

If The World Ends, We’ll Still Be Here.

Did you know that less than 50% of call centers have a disaster recovery plan?
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If you give us a try, you have nothing to lose, and a sample of a professional call center to gain! With our free 2-week trial, you will see first-hand how the solutions our live service provides can give your small business the edge it needs to succeed.
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SALES. CUSTOMER SERVICE. YOUR BUSINESS’ BEST FRIEND!